Delivery & returns

 

Shipping:

Orders with a value over £100 will receive free shipping. 

 

Orders placed using our UK Standard delivery will be shipped via Royal Mail Second Class for smaller items and Royal Mail UK Tracked 48 and are usually delivered within 2-4 working days after dispatch.

 

Orders placed using our UK Express delivery will be shipped via DPD and are usually delivered within 1 working day after dispatch (Mon-Fri before 12pm). Prices start from £5.99 (depending on weight).

 

The shipping cost depends on the weight, size, and location of the order. Please note the maximum weight we can send in a parcel is 30kg.

 

Due to shipping restrictions on glass bottles, any orders including Palestinian Extra Virgin Olive Oil will automatically be shipped via DPD (from £5.99). 

 

Orders over 1.5kg will automatically be shipped via DPD. 

 

We currently only ship in the UK.

 

Returns policy:

We’d like you to be happy with everything you buy from us. But if you change your mind, you can return the product with your proof of purchase within 30 days, and we will happily offer a replacement or refund, so long as they are returned in a complete and undamaged condition. You can do this by completing out contact form selecting “Returns and refunds” as the category and including your order number.

Please be aware that some products have different return limits and exceptions. To find the return, requirements and instructions for your product please read below.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as dates, oils, herbs) or custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately we can not accept returns on sale items.

Returnable items

Clothing:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns must be done within 30 days from date of purchase.

To start a return, you can contact us via our contact form.

As part of our goodwill guarantee, we will cover the shipping cost of your return or exchange. A returns slip will be provided by our customer service team.

You can always contact us for any return question via our contact page.

Damaged items and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Once you have returned your item back to us, our team will need to inspect your return and once confirmed, only then will a replacement be sent out. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.