FAQs

 

Which countries do you ship to?

Currently, we only ship to the UK.

Which couriers do you use for shipping/delivery?

Currently, we offer shipping with both Royal Mail and DPD. Due to restrictions with glass bottles, orders that include our Extra Virgin Olive Oil from Palestine will automatically be shipped with DPD.

I placed an order on Friday and paid for DPD next day delivery, why have I not received my order over the weekend?

Orders placed Monday to Friday before 12pm will be dispatched the same business day. However, any orders placed after midday Friday will be dispatched the following Monday (excluding bank holidays & Eid).

How long will my order take to arrive?

We aim to process orders within 1-2 working days (excluding weekends).

Orders using our UK Standard delivery options are usually delivered within 2-4 working days after dispatch.

Orders placed (before 1pm) using our UK Express delivery option are usually delivered 1 working day after dispatch.

All orders placed on a Saturday/Sunday will be dispatched the following Monday (excluding bank holidays).

You can find more details on shipping and delivery here.

My discount code isn't working, what do I do?

Please double check that you meet the requirements for the discount code and check for any exclusions that may be apply.

If you are still having issues, please contact our customer service team.

I ordered the wrong size, can I exchange/return?

We offer exchanges/returns, as long as you send the item back in the same condition as how you received it (e.g. in it's original packaging and no sign of wear). You can use our size guide to help you find your perfect fit before placing an order!

If you would like to exchange or return your item, please ensure you contact our customer service team within 14 days of receiving your order. After 14 days, we are unable to accept any requests for exchanges/refunds.

We do not offer exchanges/returns on food items, including our olive oil and dates, unless your item is faulty.

You can find more information on returns/refunds here.

 

Can I return my item to an Islamic Relief charity shop?

We do not accept any returns to Islamic Relief charity shops or any physical Islamic Relief location. Please only use the returns method provided by our customer service team.

My item is faulty/damaged, what shall I do?

We're sorry that your order didn't arrive as expected!

If your item is faulty or damaged, please contact our customer service team as soon as you receive your order so we can fix this for you!

 

Does my purchase support people in Palestine?

Yes! All profits made on the sales of our Palestine collection will go towards Islamic Relief UK's Palestine Emergency Appeal.

As our Medjool dates and extra virgin olive oils are purchased directly from Palestine, your purchase of these items supports the livelihood of Palestinian farmers!  

Are the Keffiyehs genuine from the Hirbawi factory?

All keffiyehs sold on our website are authentic Hirbawi kufiyas (keffiyehs), purchased from the last, and only factory in Hebron, West Bank Palestine.

The supplier we use for our products from Palestine may include some additional tags/branding of theirs but rest assured they are still authentic.

*Please note - there may be slight imperfections with the stitching and tassels due to an abundance of orders for Hirbawi kuffiyehs*

Is there a click and collect service available?

We do not currently offer a collection service.